Questions? If you prefer talking. Contact us on this page!

FAQ

What is beef tallow?

Beef tallow is a nutrient-rich fat rendered from grass-fed, grass-finished cattle. At Cowguys, we use tallow sourced directly from our Texas-raised cattle, ensuring it's 100% natural, pure, and packed with vitamins A, D, E, and K. Our tallow is known for its exceptional moisturizing and skin-healing properties.

Why is Beef tallow so good for my skin?

Beef tallow closely mimics the natural oils produced by human skin, making it an incredibly effective moisturizer. It's rich in essential fatty acids like stearic acid, palmitic acid, and oleic acid, which help repair and protect the skin's barrier. Its natural vitamins promote cell regeneration, hydration, and elasticity, reducing the appearance of fine lines and wrinkles. Plus, it has anti-inflammatory properties that can help soothe irritated skin.

How do I get free COWGUYS?

If you're an influencer or content creator interested in collaborating with us, we'd love to hear from you! Email us at cowguysfarm@gmail.com or send us a message on social media to discuss partnership opportunities and how you can receive free COWGUYS to share with your audience.

What is 100% Grass-fed?

"100% Grass-fed" means our cattle eat only natural grasses for their entire lives, without grains or artificial feeds. This natural diet ensures that our tallow and beef are rich in beneficial nutrients, free from antibiotics, hormones, or synthetic additives, reflecting the highest standards of ethical and sustainable farming.

Why does the unscented COWGUYS smell like beef?

The unscented COWGUYS may have a mild, natural scent because it is made from 100% pure beef tallow. We don't use any fragrances or additives, allowing the natural characteristics of the tallow to come through. This ensures you receive a completely pure and natural product.

What are the ingredients in COWGUYS

COWGUYS is crafted with a blend of 100% pure, grass-fed, grass-finished beef tallow, olive oil, and honey to enhance the moisturizing and nourishing properties of the balm. We also add carefully selected essential oils to provide a variety of natural scents.

If you have allergies to any essential oils, we recommend choosing our unscented version, which contains the same high-quality ingredients—beef tallow, olive oil, and honey—without any added essential oils.

Why does COWGUYS vary in color and smell?

COWGUYS is all-natural, and because of this, they may vary slightly in color and smell. Variations can occur due to changes in the cattle's diet at certain times due the natural grasses. These differences are normal and reflect the purity and authenticity of our tallow.

What is the Shelf-Life of my COWGUYS?

Our tallow products have a shelf life of up to 12 months when stored in a cool, dry place away from direct sunlight. To extend the shelf life, you can refrigerate or freeze your COWGUYS.

Can I return a COWGUYS?

Send us an email at cowguysfarm@gmail.com, and our team will be happy to assist you with your return or any questions you may have. If for any reason our product doesn’t meet your expectations, we’ll make it right—because your skin deserves it.

How long does shipping take?

Shipping times vary depending on your location. Typically, orders are processed within 1-2 business days and delivered within 3-7 business days. You will receive a tracking number once your order has been shipped.

My package says delivered, but I don't have it?

If your package is marked as delivered but hasn't arrived, please wait 3 to 4 days and check with your local postal service first, as they sometimes mark packages as delivered before they actually reach your doorstep. If your package still hasn't turned up, don’t worry—just email us at cowguysfarm@gmail.com, and we'll work with you to resolve the issue.

What should I do if I receive a wrong/ruined item or one is missing from my order?

Our team is dedicated to making it right and will promptly send the correct product or provide a suitable resolution to ensure your complete satisfaction. If you receive the wrong item, a damaged product, or notice something is missing from your order, please reach out to us at cowguysfarm@gmail.com

How do I cancel or manage my subscriptions?

To cancel or manage your subscriptions, log in to your account here. From there, you can modify your subscription preferences, pause deliveries, or cancel your subscription at any time. If you need assistance, feel free to contact our customer support team.

CONTACT COWGUYS

PRIVACY

A Privacy policy

This Privacy Policy describes how cowguysfarm (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit, make a purchase from the Site or opt into a giveaway.

Collecting Personal Information

When you visit the Site or Landing page, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We collect your information when you enter a giveaway. If you enter a giveaway your information may be shared with a giveaway partner. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why.

Device information

  • Examples of Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.
  • Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.
  • Source of collection: Collected automatically when you access our Site or Landing page using cookies, log files, web beacons, tags, or pixels.
  • Disclosure for a business purpose: shared with our processor Shopify, landing page processor ClickFunnels and email marketing provider Mailchimp.

Order and giveaway opt-in information

  • Examples of Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.
  • Purpose of collection: to provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
  • Source of collection: collected from you.
  • Disclosure for a business purpose: shared with our processor Shopify, shipping service UPS, landing page processor ClickFunnels and email marketing provider mailchimp.

Minors

The Site is not intended for individuals under the age of 18. We do not intentionally collect Personal Information from children. If you are the parent or guardian and believe your child has provided us with Personal Information, please contact us at cowguysfarm@gmail.com to request deletion.

Sharing Personal Information

We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:

  • We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.
  • We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

Using Personal Information

We use your personal Information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on new products, services, and offers.

Retention

When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information. 

TERMS OF SERVICE

Cosgray Grass-Fed Beef Messaging Terms & Conditions

Effective Date: November 05, 2020

This SMS message program is a service of Cosgray Grass-Fed Beef. By providing your cell phone number, you agree to receive recurring automated promotional and personalized marketing text messages (e.g., SMS/MMS cart reminders, sale notices, etc) from Cosgray Grass-Fed Beef. These messages include text messages that may be sent using an automatic telephone dialing system, to the mobile telephone number you provided when signing up or any other number that you designate. You give Cosgray Grass-Fed Beef permission to send text messages to the enrolled cell phone number through your wireless phone carrier, unless and until you end permission per these Terms & Conditions. Consent to receive automated marketing text messages is not a condition of any purchase. Message & data rates may apply.

Message frequency may vary. Cosgray Grass-Fed Beef reserves the right to alter the frequency of messages sent at any time, so as to increase or decrease the total number of sent messages. Cosgray Grass-Fed Beef also reserves the right to change the short code or phone number from which messages are sent and we will notify you if we do so.

Not all mobile devices or handsets may be supported and our messages may not be deliverable in all areas. Cosgray Grass-Fed Beef, its service providers and the mobile carriers supported by the program are not liable for delayed or undelivered messages.

By enrolling in the Cosgray Grass-Fed Beef messaging program, you also agree to these messaging terms & conditions (“Messaging Terms”), our Cosgray Grass-Fed Beef Terms of Use and Cosgray Grass-Fed Beef Privacy Policy.

Cancellation

Text the keyword STOP, STOPALL, END, CANCEL, UNSUBSCRIBE or QUIT to the telephone number, long code, or short code that sends you our initial confirmation message to cancel. After texting STOP, STOPALL, END, CANCEL, UNSUBSCRIBE or QUIT to the telephone number, long code, or short code that sends you our initial confirmation message you will receive one additional message confirming that your request has been processed. If you change your preferences, it may take up to 48 hours for it to take effect. You acknowledge that our text message platform may not recognize and respond to unsubscribe requests that do not include the STOP, STOPALL, END, CANCEL, UNSUBSCRIBE or QUIT keyword commands and agree thatCosgray Grass-Fed Beefand its service providers will have no liability for failing to honor such requests. If you unsubscribe from one of our text message programs, you may continue to receive text messages fromCosgray Grass-Fed Beefthrough any other programs you have joined until you separately unsubscribe from those programs.

Help or Support

Text the keyword HELP to the telephone number, long code, or short code that sends you our initial confirmation message to receive a text with information on how to unsubscribe.

No Warranty

TO THE MAXIMUM EXTENT ALLOWED BY APPLICABLE LAW, YOU ACKNOWLEDGE AND AGREE THAT THE MESSAGING PROGRAM IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED.

Limitation of Liability

TO THE MAXIMUM EXTENT ALLOWED BY APPLICABLE LAW, YOU AGREE THAT IN NO EVENT SHALL EITHER OFCosgray Grass-Fed BeefOR ANY PARTY ACTING ON BEHALF OFCosgray Grass-Fed BeefBE LIABLE FOR: (A) ANY CLAIMS, PROCEEDINGS, LIABILITIES, OBLIGATIONS, DAMAGES, LOSSES OR COSTS IN AN AGGREGATE AMOUNT EXCEEDING THE GREATER OF THE AMOUNT YOU PAID TOCosgray Grass-Fed BeefHEREUNDER OR $100.00; OR (B) ANY DIRECT, INDIRECT, CONSEQUENTIAL, SPECIAL, INCIDENTAL, PUNITIVE OR ANY OTHER DAMAGES. YOU AGREE EVEN IFCosgray Grass-Fed BeefHAS BEEN TOLD OF POSSIBLE DAMAGE OR LOSS ARISING OR RESULTING FROM OR IN ANY WAY RELATING TO YOUR USE OF THECosgray Grass-Fed BeefMESSAGING PROGRAM.Cosgray Grass-Fed BeefAND ITS REPRESENTATIVES ARE NOT LIABLE FOR THE ACTS OR OMISSIONS OF THIRD PARTIES, INCLUDING BUT NOT LIMITED TO DELAYS OR NON-DELIVERY IN THE TRANSMISSION OF MESSAGES.

Indemnity

To the maximum extent allowed by applicable law, you agree to indemnify, defend and hold harmlessCosgray Grass-Fed Beef, its directors, officers, employees, servants, agents, representatives, independent contractors and affiliates from and against any and all claims, damages, liabilities, actions, causes of action, costs, expenses, including reasonable attorneys’ fees, judgments or penalties of any kind or nature arising from or in relation to the these Messaging Terms or your receipt of text messages fromCosgray Grass-Fed Beefor its service providers.

Dispute Resolution

  1. General. Any dispute or claim arising out of or in any way related to these Messaging Terms or your receipt of text messages from Cosgray Grass-Fed Beef or its service providers whether based in contract, tort, statute, fraud, misrepresentation, or any other legal theory, and regardless of when a dispute or claim arises will be resolved by binding arbitration. YOU UNDERSTAND AND AGREE THAT, BY AGREEING TO THESE MESSAGING TERMS, YOU AND Cosgray Grass-Fed Beef ARE EACH WAIVING THE RIGHT TO A TRIAL BY JURY OR TO PARTICIPATE IN A CLASS ACTION AND THAT THESE MESSAGING TERMS SHALL BE SUBJECT TO AND GOVERNED BY ARBITRATION.
  2. Exceptions. Notwithstanding subsection (a) above, nothing in these Messaging Terms will be deemed to waive, preclude, or otherwise limit the right of you or Cosgray Grass-Fed Beef to: (i) bring an individual action in small claims court; (ii) pursue an enforcement action through the applicable federal, state, or local agency if that action is available; (iii) seek injunctive relief in aid of arbitration from a court of competent jurisdiction; or (iv) file suit in a court of law to address an intellectual property infringement claim.
  3. Arbitrator. Any arbitration between you and Cosgray Grass-Fed Beef will be governed by the JAMS, under the Optional Expedited Arbitration Procedures then in effect for JAMS, except as provided herein. JAMS may be contacted at www.jamsadr.com. The arbitrator has exclusive authority to resolve any dispute relating to the interpretation, applicability, or enforceability of this binding arbitration agreement.
  4. No Class Actions. YOU AND Cosgray Grass-Fed Beef AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING. Further, unless both you and Cosgray Grass-Fed Beef agree otherwise in a signed writing, the arbitrator may not consolidate more than one person's claims, and may not otherwise preside over any form of a representative or class proceeding. You agree that, by agreeing to these Messaging Terms, you and Cosgray Grass-Fed Beef are each waiving the right to a trial by jury or to participate in a class action, collective action, private attorney general action, or other representative proceeding of any kind.
  5. No Class Actions. YOU AND Cosgray Grass-Fed Beef AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING. Further, unless both you and Cosgray Grass-Fed Beef agree otherwise in a signed writing, the arbitrator may not consolidate more than one person's claims, and may not otherwise preside over any form of a representative or class proceeding.
  6. Modifications to this Arbitration Provision. Notwithstanding anything to the contrary in these Messaging Terms, if Cosgray Grass-Fed Beef makes any future change to this arbitration provision, you may reject the change by sending us written notice within 30 days of the change to Cosgray Grass-Fed Beef’s contact information provided in the “Contact Us” section below, in which case this arbitration provision, as in effect immediately prior to the changes you rejected, will continue to govern any disputes between you and Cosgray Grass-Fed Beef.
  7. Enforceability. If any provision of these Messaging Terms is found to be unenforceable, the applicable provision shall be deemed stricken and the remainder of these Messaging Terms shall remain in full force and effect.

Changes to the Messaging Terms

We reserve the right to change these Messaging Terms or cancel the messaging program at any time. By using and accepting messages fromCosgray Grass-Fed Beefafter we make changes to the Messaging Terms, you are accepting the Messaging Terms with those changes. Please check these Messaging Terms regularly.

Entire Agreement/Severability

These Messaging Terms, together with any amendments and any additional agreements you may enter into with us in connection herewith, will constitute the entire agreement between you andCosgray Grass-Fed Beefconcerning the Messaging Program.

Contact

Please contact us with any inquiries or concerns at joseph@cosgraygrassfedbeef.com or write to us at:35535 Vernon Frost rd., Simonton, TX 77476, United States.